This website is owned and operated by the AWWEA SAS. Throughout the site, the terms “site”, “we”, “us” and “our” refer to AWWEA SAS and include its related entities. AWWEA SAS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Shape and decoration names included in this website are trademarks of this site (or otherwise protected. All rights reserved. This website and all of its contents are protected by copyright. No part of it may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of this site.
Following methods are available:
We accept eventuelly other payment methods for domestic customers.
Gift cards are not a payment option for international shipping.
When you pay with a debit card, the transaction is processed immediately by our payment partner Stripe, Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107 to ensure fast and secure payment.
When you pay with a PayPal, 12312 Port Grace Boulevard La Vista, Nebraska 68128 or a DebitCard, the transaction is processed immediately. When you pay with a Payoneer Inc., PO Box 941, New York, NY 10116 or Bank Transfer, the payment processing can take up to 5 business days.
Note: You are responsible for the return costs of payments.
Our site use SSL (Secure Socket Layer) which is a security protocol for secure data transmission over the Internet (or other networks). The SSL protocol provides an encrypted channel between sender and receiver. Encryption ensures that no one can tamper with the data (message integrity). The SSL protocol uses digital certificates to verify the sender and/or recipient of the data transfer (Server Authentication).
Has my order been processed?
You will receive an order confirmation at the email address you provided almost immediately after your purchase has been approved.
The purchase did not go through, but has it made a reservation anyway?
A charge in your bank account may rarely occur even if there was an error in the order. In such a case, it will be undone within 1-5 business days.
Can i combine sales and gift cards?
Yes, you can! However, you cannot combine discounts with other discounts, or rebates, and already reduced items.
Where can i see the validity of my gift card?
You can find the validity of your gift card either in the email with which you received the e-gift card or on your physical gift cards.
Sales and campaigns
If you have a rebate card or code you want to use, simply fill in the code at checkout and click "activate". You will immediately be able to see the final price in the order overview.
Do you have a discount code i can use?
By following us on social media, you are always the first to take advantage of our discounts and offers.
Customs and VAT
Depending on the parcel carrier, a notification email may be sent to the customer when additional charges have been calculated, prior to delivery. Such a notification will inform the customer of additional fees required. Alternatively, the customer may be contacted by phone. Only US orders under 800 USD and Australian orders under 1000 AUD (low-value orders) are eligible as Tax & Customs Free imports.
Once a parcel has entered the destination country, it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. In case of forced Return-to-Sender due to unpaid additional fees, a nominative/penalty fee may apply on the sum refunded. If you require more information on this, please promptly contact our customer support team.